CanopyAI.dev
Support
Help for Canopy projects, devices, and connections.
For help with sign-in, synchronization, recordings, media, connected clients, or Neo R1 access, email ben@caplock.ai.
Include the account email you use for Canopy, the device or client involved, the project name if relevant, and what you expected to happen. Please do not send passwords, API keys, or private media in an initial message.
Account and device requests
You can revoke connected devices and clients from Canopy settings. In the current iOS or Mac app, open Settings → Delete Account to permanently remove your account and owned content. Keep the app online until it confirms completion and signs you out. If deletion is pending or you cannot access the app, contact us for help.
Before contacting us
- Check that the app is online and signed into the intended account.
- Refresh the project or reconnect the affected device.
- For a pen issue, confirm Bluetooth is enabled and the pen has charge.